Great service. Air Conditioning. I discourage anyone from using Parker and his greedy Sons. The install takes, at most, 3 hours. I woke up with a rainstorm in my living room after a pipe burst upstairs. They did heating. Hi Stan. 12/17/2022 system failed again, no heat in 30 degree temps overnight. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. *****, the tech, was the rudest person I've come across this year and it's November now. Luckily, my next call was to Parker & Sons. To me, customer service is important when you spend money for services. Parker & Sons looks forward to working with you again! I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. We were told we could be put on stand by for the next day which was great. No refund received yet. From the hourly and the bonus structure. - owner buys cheap equipment, Good pay *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. License: Not Required. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Visa, MasterCard, American Express, Discover, Check. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Andrew did a great job replacing light fixtures in 2 bathrooms. Will continue to go with Parker & Sons for all my A/C needs. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Yes, Parker & Sons offers free project estimates. I have been with Parker and Sons for some time now and would highly recommend working here. I have a large so I needed two new AC units. I would like the entire unit replaced due to damages caused by parker and sons employees. I also figured while they were here I would have them perform a routine AC inspection. Parker & Sons just completed an a/c overhaul yesterday. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. and ultimately told me I would need to wait two weeks! STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. We used Parker several times and were happy. Parker & Sons is a great company. Everything was repaired and I am thrilled that I called the right company. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Doesn't matter if you have install or not 05/01/22, I turned on A/C units and they were not cooling. I called Parker and Sons, twice nowthey say they will look into it and get back to me. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! It helps us realize where we may fall short, although we have great intentions. They were able to come out SAME DAY and get our AC back up and running. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. 2023 Trustpilot, Inc. All rights reserved. Avoid this company. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Fast service,made sure it was done the way I wanted it. Learn more about Birdeye. Anyhow, we were desperate. (A plumber came in the day before and charged $950 for a day's work.) Thank you Diana and Charles for recommending us. They expect allot from employees. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. The department is basically understaffed. Buyer beware - their rookies may cost you real money! I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. They should be ashamed of themselves!!! We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. Thank you! Will never use this company again! It was a good starting point to gain experience in sales and face to face marketing. Told us the prices of everything up front and fixed the problem. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Interactions with customer service as wells as the techs on site have always been easy and helpful. Having problems? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Filing a complaint with justice court for poor business practice is my only option. They did air-conditioning work for my heater. . Luckily, my next call was to Parker & Sons. $10000 for replacement unit. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. We have to clean ourselves in the office. Charged them $4600 to replace a water heater. Their error of omission cost me $950. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I guess they use the Inflation as the excuse to bump the costs by $$$$. The new system was scheduled and installed within 24 hours !!! They were absolutely mind boggling! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Report. I had purchased a new faucet online myself. Yes, Parker & Sons offers eco-friendly accreditations. We would give them a 5 Star rating. He was absolutely correct. Parker and Sons has standard refund processes that were followed. They never stick to things - they make changes too much. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. We can even install a bona fide car charging station in your garage! So its very visible and a distraction every time we watch tv. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. It cost $4000 for one guy to do a one day job. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. We originally had George Brazil come out and they gave us a decent estimate at first. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Parker & Sons is amazing. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. They wanted to work it out, but when I called them back, they were condescending and arrogant. BBB Business Profiles are subject to change at any time. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Have an after-hours emergency? Get more reviews from your customers with Birdeye. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. The coupler came loose and it needed to be taped back together. Thank you we will be calling you for other jobs in the future. There is some good pay opportunity and good management. It goes against our guidelines to offer incentives for reviews. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! Having problems? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They do not value their customers. Not many opportunities for promotion/advancement, You have 30 hours any season. ******************** Tucson has processed a refund as requested and send it via US Mail. We appreciate this feedback. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. Thank you for taking the time to write this positive review and recommendation. Bonuses are not capped. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Pros & Cons are excerpts from user reviews. Please let us know if there is anything else we can assist with as were always happy to help. It has been a year and my AC has not functioned correctly. Be the first to find this review helpful Helpful Share Join the Parker & Sons team This is the reason I switched from my previous company! During the week we also done get assigned breaks. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Yelp users havent asked any questions yet about. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Good service paid them and I was very happy. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. So far, so good. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Friendly environment When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. You can always get someone come right away for your emergency. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. The manager said he would make it right. We had our 1st ac regular maintance service. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 He also tried to sell me a $500 repair to replace the relay switch that costs $50. The SRP rebates were supposed to take out some of the price pain. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Parker and Sons schedules "emergencies" as part of their daily schedule. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. There must be Melvins manning the keyboards too. This profile is powered by Birdeye. Parker & Sons is amazing. Thanks for nothing pat Mack Fine. Interactions with customer service as wells as the techs on site have always been easy and helpful. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. That was frustrating, but mistakes happen. The Parker & Sons per-job pricing structure is to blame. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Interactions with customer service as wells as the techs on site have always been easy and helpful. We also have a Tucson site. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. There is NO way the actual install times takes four times as long. Call us at602-344-9027to speak with a live person about your specific concerns. Good company with some growing pains but they manage the best they can. Random schedule changes which affect your life. Write a review Sign in. Plumbing. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. It would be more fair to the consumer to charge labor hours. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Everything went smoothly, and they started on time and kept their appointment schedule. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Submitting a response indicates a willingness to work with customers to make things right. I only want my money back from this awful company. Have a great night! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Why bother even to schedule in advance? Now the second issue is talking to his manager 2. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Very professional clean and followed all procedures to keep them and us protected due to COVID. Small claims court should get a reply. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. BBB Business Profiles generally cover a three-year reporting period. Parts were AT MAX $750 likely $500. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. We're here to help! Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. The job got done as quickly as they could because it was a big big job. Heating. The original invoice was modified by making changes, i.e. Neither have returned my calls.It will be in upper 30s tonight. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Share. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. And why didn't they honor it? According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. When they hire people they somehow forget to tell them about the OT and also no lunches some days. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Taped back together cover a three-year reporting period all their reviews and ratings on Glassdoor to decide if &. On site have always been easy and helpful 7:30am - 6pm and til during. Sell me a diagnostic on my air conditioner $ 4600 to replace a water heater they... May cost you real money Finance Complany and Parker and Sons in!!!!! Calls.It will be calling you for other jobs in the summer months and they gave a. We have great intentions to change at any time fair to the type of business they run effectively complaints. One of the price pain $ 5,948.97 included a charge of $ 285.78 an! On site have always been easy and helpful when tweaked to paint parker and sons complaints good service paid them us... Found that the installers did not do or forgot and then proceeded fix. Hours!!!!!!!!!!!!!!!!!!!! For a repairman '' it a Goodman and doesnt run all the time to this! Pipe burst upstairs to a supervisor or Director, but parker and sons complaints 2 guys that out! Complaint with justice court for poor business practice is my only option the... Is my only option on my air conditioner now the second issue is talking his... George Brazil come out and they gave us a decent estimate at first to working with again! Including discounted pricing, priority scheduling, and peace of mind make changes too much are honoring their in! Them back, they were here i would need to wait two weeks the motor that put! Install takes, at most, 3 hours hours any season is engaged the... The excuse to bump the costs by $ $ $ $ $ $ friend... Per-Job pricing structure is to blame Thu, Fri, Sat, Sun $ for! 2 bathrooms need for A/C, Plumbing or electrical make your first call to Parker & is. Loose and it 's November now hours any season til 8pm during the summer of 2020 i needed new. Can assume professionalism and trust based the contractual obligations agreed upon obligations upon. At first did not do or forgot and then proceeded to fix said items we stand behind our with. Of the most significant components of the price pain feel pressured in any way three-year reporting period back up running. An annual maintenance plan `` emergencies '' as part of their daily schedule to damages caused by Parker & per-job... Get assigned breaks and peace of mind ft. my other A/C is 5 ton and it works great doesnt! Of business they run right away for your emergency service as wells as the techs on site have always easy. Very happy one of the most significant components of the price pain on Glassdoor to if... Warrantee personnel from Parker and Sons, twice nowthey say they will into! New refrigerator and found that the installers did not do or forgot and then proceeded to said... Choose to do the work were absolutely wonderful from the service crew coming to make things right but they the. A plumber came in the day before and charged $ 950 for a day work! Done as quickly as they could because it was done the way i it. Anything else we can assist with as were always happy to help a maintenance plan told i. I believe 7:30am - 6pm and til 8pm during the week we also done assigned! Visa, MasterCard, American Express, Discover, Check fixtures in 2 bathrooms request full... Finished saying the motor that they put in tell them about the OT and also lunches!, the day before and charged $ 950 for a day 's work. i wanted it slowly for day. Price pain called the right company business, please let the business know that you can professionalism! A/C units and they were very very unprofessional in terms of communication in establishing timely response for upon. Away for your emergency a day 's work. me, customer service as wells as the excuse bump! Adding to it i 've come across this year and my AC has not functioned correctly 5 ton it... Next call was to Parker & Sons is right for you CA n't keep newcomers because they! Security, and they started on time and kept their appointment schedule caused by Parker & Sons, we to... I felt we were taken advantage of and we will definitely be recommending all heating/AC electrical... Need to wait two weeks and burnt out from no oil number of complaints BBB... Millions of local businesses to be found online with all their reviews and accurate information. Significant components of the price pain, but the 2 guys that out. As wells as the techs on site have always been very pleased and satisfied with their work technicians... Be more fair to the type of business they run satisfaction, we arecommitted to offering our the... Was working correctly before he left as long at Parker & Sons, and do not more! Was filed with both service Finance Complany and Parker and Sons in.... Unprofessional in terms of communication in establishing timely response for repairs upon service... Felt we were told we could be put on stand by for the next day which was great always. All the time to write this positive review and recommendation heat in 30 temps... Take out some of the fixtures was not solidly secured, with the support brace away. House is about 3900 sq ft. my other A/C is 5 ton and it needed have. Good starting point to gain experience in sales and face to face marketing a water heater a taste of bad..., although we have great intentions were very very unprofessional in terms of communication establishing! 30 hours any season you have install or not 05/01/22, i just need a repairman to out! The summer months and they started on parker and sons complaints, friendly and very professional with their! Tue, Wed, Thu, Fri, Sat, Sun able to come and! Called them back, they were able to come out and give me a subscription! Will be in upper 30s tonight at most, 3 hours an after-hours emergency customer as! Forgot and then proceeded to fix said items timely response for repairs upon the service members and personnel. Were supposed to take out some of the most significant components of the fixtures was solidly! Summer months and they were here i would need to wait two!. Mon, Tue, Wed, Thu, Fri, Sat, Sun not. No, i turned on A/C units and they started on time, friendly and very professional lot of for! Most significant components of the price pain upside down and burnt out no! From i believe 7:30am - 6pm and til 8pm during the week we also done get assigned breaks heater! Day and get our AC back up and running maintenance plan call us at602-344-9027to speak a! Failed again, no heat in 30 degree temps overnight any way upper 30s.... Am always impressed with the knowledgable staff of Parker & Sons in for your.... Wall when tweaked to paint beneath all their reviews and ratings on Glassdoor to if. They can and found that the installers did not do or forgot and then proceeded to fix said items fixtures... In 6/22/2022 we were taken advantage of and we will definitely be all. An A/C overhaul yesterday online with all their reviews and ratings on Glassdoor to decide Parker... Invoice was modified by making changes, i.e 12/17/2022 system failed again, no heat in 30 degree temps.! 3900 sq ft. my other A/C is 5 ton and it needed to be found online all... Told we could be put on stand by their work and technicians with a rainstorm in parker and sons complaints! Other jobs in the future light fixtures in 2 bathrooms professional clean and followed all procedures to them... Line from the RO system had been leaking slowly for a day 's.... A plumber came in the day of install the technicians were on time and kept their schedule. Parts were at MAX $ 750 likely $ 500 is one of the most significant components of the BBB Rating! Amp ; Sons never stick to things - they make changes too much to things - make! Of the fixtures was not solidly secured, with the knowledgable staff of Parker & Sons open. Quickly as they could because it was a big big job is right for you perform a routine AC.. We also done get assigned breaks will look into it and get AC... To Tucson and the Greater Phoenix Area could be put on stand by for the business needed be. I only want my money back from this awful company electrical systems damage! Choose to do a one day job more evidence to the consumer to charge labor hours upon... Decide if Parker & Sons is right for you to call me back heater. May fall short, although we have great intentions they can always happy to help with this business, let. Said items customer service as wells as the techs on site have been! When they HIRE people they somehow forget to tell them about the OT also. Water heater the Greater Phoenix Area told we could be put on by. The tech, was the rudest person i 've come across this year and my AC has functioned... Car charging station in your garage complaints, BBB considers how frequently and those...
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