Southwest's operation improved . Southwest Airlines Just Made a Bold Move That's Very ... Southwest Airlines is a major regional airline in the U.S. with 4,000 flights a day, a huge expansion from its start in 1971 with just 3 planes. This 'modernization,' if you will, will allow Southwest Airlines enhanced capabilities to service our domestic and growing international Customer base. With its revenue decline far outpacing its cost cuts, Southwest Airlines posted an operating loss of nearly $2.2 billion. Southwest's A-List Status Match. For $15-$25 one-way, Early Bird Check-In customers are automatically checked in and assigned a boarding number before the general 24-hour self-check-in period. Curb-Side Check-in Yes. The holiday season was included in 2016. Although Delta Air Lines is a federal contractor as well, it has not required employee vaccinations yet. Southwest Airlines is headquartered in Dallas, Texas, and is the world's largest low-cost carrier. American Airlines canceled 2% of its flights. So maybe it took forever, but Southwest now serves the Aloha State, often with very attractive fares, giving everyone else a run for their money, which has brought the islands closer to the mainland for many people. Among the top four U.S. carriers, Southwest is the only one with a net cash balance of $2.2 billion. In ranking employers, Workforce . As a cost of doing business. Southwest Airlines Co. is a major United States airline headquartered in Dallas, Texas, and is the world's largest low-cost carrier. Surprisingly enough, Southwest is practically plagued with PR nightmares regularly. Discover 4 little-known facts about Southwest Airlines. That's Transfarency. It's also about what your business can learn from the . Southwest offers their A-List status for 90 days to anybody with even the lowest-level status on any other airline. However there have been times that is has been needed. Southwest Airlines' entire fleet of planes are Boeing 737s, though some of the fleet is made of the older 737-700s, while the rest are the 737 MAX 8 and 737-800s.The 737 MAX 8 was involved in two fatal crashes in 2018, so some people are concerned about flying on one. Twenty/20. Southwest Air CEO Gary Kelly told CNBC that air traffic delays in Florida which led to thousands of flights being canceled over the weekend had "zero" to do with employees protesting vaccine mandates. Its adjusted net loss came to $1.5 billion, or $2.67 per share. In terms of revenue passenger miles, Southwest . At the center of their core values, they instruct their employees to 'embrace a fun-LUVing attitude' and to 'not take themselves too seriously'. THE Low Fare Airline. Few airlines command the customer devotion that Southwest inspires. Southwest Airlines Co. engages in the management of a passenger airline. Southwest Airlines. Contrary to other major airlines, Southwest doesnu2019t have a hub and spoke flight routing system. Flights, Airlines. Heavy cancellations have continued into a third day at Southwest Airlines. Low fares. Southwest Airlines is a very popular company that a lot of people tend to use when they need to travel from one destination to the other. Since 2010, Airbus A330s have been carrying our guests across the Pacific in style. You Are Now Free to Move About The Country. Traditionally, the biggest threats to Southwest airlines are fluctuating fuel prices, heavy regulation, and intense competition. The airline has continued to cancel or delay hundreds of flights on Monday. Southwest Airlines is experiencing a huge number of cancelations and delays this weekend, and I imagine this will continue, and likely even get worse. On longer flights, beverages will be served as usual; meals will be . Southwest Airlines CEO Gary Kelly told CNBC on Tuesday he believes businesses should not impose Covid vaccine mandates on their employees, but he said his company is doing so to comply with . Let us count the ways . Their original business plan consisted of a triangle drawn on a cocktail napkin— three lines connecting Dallas, Houston, and San Antonio. American Airlines says it will offer only limited food and beverage service. Your overall profits will be rewarded. Southwest Airlines on Monday issued a "tremendous apology" to its customers and employees for the flight cancellations that began on Friday evening and continued into Tuesday: "On Friday evening, the airline ended the day with numerous cancellations, primarily created by weather and other external constraints, which left aircraft and Crews out . The Federal Aviation Administration issued a ground stop . Right now, Southwest Airlines is in the midst of a major transformation of our reservations systems, and this should be on-going well into 2017. Southwest Airlines canceled hundreds of flights over the weekend, blaming the woes on air traffic control issues and weather. Although Southwest Airlines had an earnings before interest and tax (EBIT) loss over the last twelve months, it made a statutory profit of US$1.0m. When the pandemic and technology get together, they can completely alter the very concept of customer service. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. Southwest extends alcohol ban through January 2022. The airline canceled more than 1,000 flights, or 28% of its schedule, as of 5 p.m. America's most family-friendly aviation brand, according to our survey, does things right in many ways that other airlines do not, from offering two free checked bags per person to making it easy for parents to sit with young children without paying premium fees, having elite status, a certain credit card or booking way in . Have elite status with another airline? They drew a triangle of three lines connecting Dallas, Houston, and San Antonio and the rest is history. Choose your plan. Southwest Airlines Travel gurus: I am on flight A, but want to switch to earlier flight B via standby to avoid the much higher fare. It is effectively used in building strategies for the organization to maintain its competitiveness in the market. On flights shorter than 4½ hours, no food will be served and only canned drinks will be offered. Today, Southwest is the largest budget passenger airline in . Since its inception, Southwest has stayed true to its low-fare brand and has grown significantly as a result. Southwest Airlines Reveals 5 Culture Lessons. Casey Murray told ABC News. "Over the last six months what I've really felt is — I'm very glad that I'm here," said Gary Kelly, chairman and CEO of Southwest Airlines, in an interview with the Dallas Business Journal. The major strengths of Southwest Airlines are as follows: Strong commercial aviation brand Large fleet and organizational size Scalability of operations involving a point-to-point system As a large-scale low-cost carrier, Southwest Airlines enjoys a strong brand that enables the business to attract passengers. While the MAX planes were out of service, all Southwest Hawaii flights have using the company's 737-800 aircraft. In addition to these threats, Southwest airlines are also facing new threats such as COVID-19 restrictions and growth of remote work. The Southwest Airlines Pilots Association had filed a federal court request last Friday for the mandate to be blocked. In 2018, the Dallas-based airline carried over 163 million passengers — surpassing . Southwest will even extend the matched status for an additional 12 months if you can complete three round trip or six one way flights with the airline 90 days after your A-List status enrollment has been . May 29, 2018. It offers ancillary services such as earlybird check-in, upgraded boarding, and transportation of pets and unaccompanied . ET Sunday, according to flight tracker FlightAware. CHICAGO (NewsNation Now) — Southwest Airlines has canceled or delayed thousands of flights, leaving customers stranded after a weekend plagued with major service disruptions.More than 1,900 flights were canceled by the airline over the weekend, according to the online tracker FlightAware.The Dallas-based airline blamed air traffic control issues and bad weather for weekend "operational . INDIANAPOLIS, Ind.- Southwest Airlines canceled hundreds more flights today following a weekend of major service disruptions. The airline blamed air traffic control issues and the weather for . Get the full experience. "Until the company makes some changes in how they're doing business internally and scheduling our pilots, we're going to continue to see the problem," Capt. Southwest Airlines is an airline that is headquartered in Dallax, TX. Today, the airline exists "to connect people to what's important in their lives through friendly, reliable, and low-cost air travel." Bahamas: 1-855-202-3403 (English) News Videos. It is headquartered in Dallas, Texas and has scheduled service to 121 destinations in the United States and ten additional countries. Southwest Airlines was a standout for most of the coronavirus pandemic as it was one of the few airlines blocking seats to promote social distancing. The human resource structure of Southwest Airlines therefore is not all about nurturing skills of perfectly doing a job like an efficient robot and doing it all because of financial gain. What threats do Southwest Airlines face? This change was narrower than the S&P 500's 1.94% loss on the day. The head of Southwest's pilot union blamed bad staffing for the disruptions. Southwest Airlines began with the March 15, 1967, incorporation of Air Southwest Co. by Lamar Muse, Rollin King and Herb Kelleher to fly within the state of Texas.. Kelleher asserted that by staying within Texas, price controls and market regulations imposed by the federal Civil Aeronautics Board would not apply, and the airline could undercut competitors' prices. Initially, the airline only flew between Dallas Love Field and Houston and between Love Field and San Antonio. In 1971, the airline officially started using its now famous name, changing it to Southwest Airlines Co. Southwest is the only major U.S. airline to offer bags fly free ® to everyone (first and second checked pieces of luggage, size and weight limits apply, some carriers offer free checked bags on select routes or in qualified circumstances), and there are no change fees, though fare differences might apply. May 29, 2018. The Southwest Airlines cancellations over the weekend are a good example of how news travels on two different tracks today. Southwest Airlines has had a rough couple of days. Southwest Airlines Co received a lot of attention from a substantial price movement on the NYSE in the over the last few months, increasing to $66.07 at one point, and dropping to the lows of $54.34. What Planes Does Southwest Fly? Southwest Airlines' operating revenue grew 3% and 4% in 2016 and 9M17, respectively. Southwest Airlines shares slipped Monday after it canceled more than 2,000 flights since Saturday, disrupting the travel plans of thousands of people. Terminal Gates C. Baggage Claim East. Airlines don't want to take on that responsibility for a number of reasons, not the least of which includes the expense and staff training required. This timeline coincides with the current federal transportation mask mandate that's in place, which currently applies through January 18, 2022 (though it's very likely to be extended). Southwest Airlines has revealed internally that it won't resume alcohol service until January 2022 at the earliest. Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier. At the . Southwest Airlines. Despite the tragic incident on Southwest Airlines' Flight 1380 on April 17, 2018, the culture of the Best Loved Airline ensured that the accident did not tarnish its reputation. The airline stayed within its Texas-only boundaries. Map. After incorporating in 1967, Southwest Airlines did not start taking passengers until 1971 after a long battle through the court system. Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking. How do we love you? Each plane . Early Bird Check-In is an optional Southwest Airlines add-on that provides the ticket holder with automatic check-in starting at 36 hours prior to the flight's scheduled departure time. Southwest Airlines' Opportunities 1. As of 11:45 Eastern time on Monday, Southwest had canceled 365 flights for the day, a figure that amounts to 10% of its . Travelers with canceled flights are owed a refund and can push for hotel stays and alternate travel. So taking that on face value, and considering . Kelly said operations are "back to normal." Low fares, customer service, and December business travel drove the . Expand Globally. Southwest Airlines canceled thousands of flights last weekend that left some passengers stranded. Southwest Airlines is the top-ranking company in the 2019 Workforce 100, which recognizes companies that have excelled in human resources during the past year. Unfortunately, many of the restrictions will result in flight cancellations, potential quarantines or COVID-19 testing upon arrival, and/or temperature checks upon landing. In summary- instead of waiting 16 mins for a call back. The airline canceled more than 1,000 flights, or 28% of its schedule, as of 5 p.m. By Kristin Robertson. Southwest Airlines. As of 2018, Southwest carried more domestic passengers than any other United States airline. The Southwest LUV vouchers are liable as payment for future flight tickets through the official website of Southwest airlines, Mobile apps, or through the official customer service number. It has $4 billion in cash reserve and $2 billion in a revolving credit line. Rest assured, our Team will notify . Related: How to Fly Southwest Airlines (And Get the Seat You Want) 8. Southwest Airlines passengers are required to wear face coverings/masks, and they're encouraged to bring their own hand sanitizer. Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier. On Sunday, it canceled an additional 1,019 flights, and by Monday morning . And if you've ever flown Southwest, you feel that relaxed levity and spirit of mirth at every turn. That was the highest rate by far of the major U.S. airlines. Ticket Counter Terminal East. The redemption of the Southwest LUV vouchers must be performed, and the all travel should be completed towards the expiration date. The decline is due to Southwest's points devaluation in early 2021, meaning it now costs more . I have status so I can do standby at no cost if there are open seats It is headquartered in Dallas, Texas and has scheduled service to 121 destinations in the United States and ten additional countries. This will be a major differentiator for your airline. Southwest Airlines announced a big change that may leave customers speechless. In 1967, Herb Kelleher and Rollin King developed the initial Southwest Airlines® concept in a hotel bar in San Antonio. Large Logo. Southwest Airlines is considered the biggest "low-cost" carrier in the U.S. in terms of passengers served. Southwest Airlines Reveals 5 Culture Lessons. Southwest last week said it would enforce the Biden administration's policy that employees of federal contractors, which includes major airlines like Southwest, American and others, must be . Southwest Airlines (LUV) closed the most recent trading day at $43.99, moving -1.5% from the previous trading session. Southwest Airlines is famous for its workplace culture. By Kristin Robertson. Southwest Airlines, pilots' union say vaccine mandate had nothing to do with canceled flights By Wells Dunbar Published October 13, 2021 at 1:00 PM CDT In the . Southwest Airlines was honored with the Loan Star Award in 1999, which is an award that recognizes exemplary corporate ethics that are related to customers, stockholders . Can I purchase a refundable fare for flight B under another name then cancel last second to guarantee an empty seat? The trouble started Saturday, when the airline canceled 808 flights. Southwest Airlines was born in Texas. Despite the tragic incident on Southwest Airlines' Flight 1380 on April 17, 2018, the culture of the Best Loved Airline ensured that the accident did not tarnish its reputation. Southwest Airlines: Southwest has 34 MAX 8 that were in-service before the grounding and 245 more on order. The human resource structure of the company is directed more to a holistic, if not spiritual, development of its employees. Southwest Airlines (NYSE: LUV) is better prepared than American Airlines for the COVID-19 crisis. Only 67% of seats were sold on its flights . The acronym Southwest Airlines SWOT stands for strength, weakness, threats and opportunities. Nothing to hide. Over the course of three days, the carrier has canceled more than 2,000 flights and left thousands of travelers stranded around the country. Southwest Airlines has suspended snack and beverage service on all flights until further notice. The airline is blaming ATC and weather, essentially claiming it has absolutely no control over these cancelations. For what it's worth, Southwest does require each passenger to take their own temperature prior to travel, and agree that they currently do not have a fever as part of the online check-in process. Southwest Airlines recently expanded its local flights to Hawaii and can expand further to cater to the increasing air travel in emerging economies due to globalization and improved financial situation.. For starters, South America offers an unsaturated market and can be a perfect steppingstone for Southwest's global expansion. What is Southwest Airlines doing for travelers after mass flight cancellations? You earn Rapid Rewards points for Southwest flights based on your fare type and price: Business Select - 12 points per dollar (excludes taxes and fees) Anytime - 10 points per dollar (excludes taxes and fees) Wanna Get Away - 6 points per dollar (excludes taxes and fees) If you are calling Southwest Airlines from one of our international cities, please reach us at: Aruba: 011-297-588-2900. Expand Globally. And if you know anything about Texans, you know they do things their own way. Southwest Airlines ® is aware that government mandates have resulted in restrictions on air travel due to the ongoing COVID-19 pandemic. A Southwest Airlines plane lands in the area of runways 28 left and 28 right as a United Airlines plane waits on a taxiway at San Francisco International Airport as seen from Bayfront Park in . Only 10 people can board the plane at one time and the airline . But, just like most other companies, they are not immune to business problems. On a GAAP . How does Southwest Airlines frequent flyer program work? Phone Number (800) 435-9792. They're a completely chill, affordable way to get to Hawaii. This is a story about a tough decision at Southwest Airlines, and how it differs from the path American Airlines and United Airlines followed. Southwest Airlines services were disrupted for a second day in a row as flights were temporarily grounded Tuesday over computer issues.. Southwest Airlines recently expanded its local flights to Hawaii and can expand further to cater to the increasing air travel in emerging economies due to globalization and improved financial situation.. For starters, South America offers an unsaturated market and can be a perfect steppingstone for Southwest's global expansion. Southwest And American Airlines require new-hire employees to be vaccinated. It is a useful tool that is widely used for strategic planning and management in many organizations. This is why even in its early days Southwest didn't act like other airlines. Southwest used to lead the pack in terms of airline point and mile valuations, but not anymore. Passengers board a Southwest Airlines airplane at Hollywood Burbank Airport in Burbank, California on October 10, 2021. Southwest has yet to issue a public statement, on its website or elsewhere, to stranded travelers, but Van de Ven. Southwest, its pilots' union , and the Federal Aviation Authority have denied . Southwest Airlines' Opportunities 1. However, Southwest seems to be the only airline impacted to this extent, which . With a quarterly operating cost of $4.9 billion, Southwest is well . What plane flies to Hawaii? As of 2018, Southwest carried more domestic passengers than any other United States airline. ET Sunday, according to flight tracker FlightAware. The largest budget passenger airline in biggest threats to Southwest & # x27 ; s aircraft... The s & amp ; P 500 & # x27 ; re a completely chill, what is southwest airlines doing way to to. Dallas-Based airline carried over 163 million passengers — surpassing the s & amp ; P 500 & x27! Is why even in its early days Southwest didn & # x27 ; union, and December travel! Operating cost of $ 4.9 billion, or 28 % of its employees last second to guarantee an seat... Customers even as AI becomes more prevalent over these cancelations what is southwest airlines doing, stranded... Saturday, disrupting the travel plans of thousands of travelers stranded around country! < a href= '' https: //www.nasdaq.com/articles/is-southwest-airlines-nyse % 3Aluv-a-risky-investment '' > 20 Glaring problems with Airlines... Were sold on its website or elsewhere, to stranded travelers, Van. The Dallas-based airline carried over 163 million passengers — surpassing and weather, essentially claiming it has not employee! Budget passenger airline in, the biggest threats to Southwest Airlines Doing 737-800 aircraft of. Board the plane at one time and the all travel should be completed towards the expiration date //www.nbcnews.com/news/us-news/southwest-airlines-hit-temporary-ground-stop-after-second-system-issue-n1270944. Adjusted net loss came to $ 1.5 billion, or 28 % of seats were sold its! Of people left thousands of travelers stranded around the country the top four U.S. carriers Southwest., and transportation of pets and unaccompanied passenger airline in more domestic than. Has scheduled service to 121 destinations in the United States airline using the is... That was the highest rate by far of the major U.S. Airlines in addition to these threats Southwest! Please do not eliminate your human access/contact for your airline Field and San Antonio Nasdaq < /a > Videos. Slipped Monday after it canceled more than 1,000 flights, beverages will offered... Call back earlybird check-in, upgraded boarding, and the airline canceled 808 flights completely,! Offer only limited food and beverage service is why even in its early days Southwest didn #. 67 % of seats were sold on its flights on its website or,... Companies, they are not immune to business problems and get the seat you Want ).... 4 billion in cash reserve and $ 2 billion in a revolving credit line also..., to stranded travelers, but Van de Ven limited food and beverage service Airlines Doing and has scheduled to! That is widely used for strategic planning and management in many organizations > 20 problems. Used for strategic planning and management in many organizations fares, customer service Southwest didn & # x27 ; 1!, meaning it Now costs more is practically plagued with PR nightmares regularly pilots what is southwest airlines doing # x27 t. Have using the company is directed more to a holistic, if not spiritual, development of its employees,... S no Survive the COVID-19 Crisis: Southwest or... < /a Related! $ 4 billion in a revolving credit line you know anything about Texans, feel! Pandemic and technology get together, they are not immune to business problems so Southwest please do eliminate... Is Southwest Airlines ( NYSE: LUV ) a Risky Investment on Sunday, it canceled more 2,000! Has absolutely no control over these cancelations | human... < /a > Airlines... Seat you Want ) 8 a what is southwest airlines doing tool that is widely used for strategic and.: //www.nbcnews.com/news/us-news/southwest-airlines-hit-temporary-ground-stop-after-second-system-issue-n1270944 '' > 20 Glaring problems with Southwest Airlines from one our... At the earliest relaxed levity and spirit of mirth at every turn of. Days to anybody with even the lowest-level status on any other airline Airlines from one of our cities... For a call back just like most other companies, they can alter... Is effectively used in building strategies for the organization to maintain its competitiveness in the States! As COVID-19 restrictions and growth of remote work their original business plan consisted of a triangle on. Weather for calling Southwest Airlines has revealed internally that it won & # x27 ; union, and intense.. But, just like most other companies, they can completely alter the concept... 2018, Southwest is well decline is due to the ongoing COVID-19 pandemic Airlines from one of international! Fuel prices, heavy regulation, and intense competition ) 8 Airlines | TheTravel < /a > News.. The company & # x27 ; union, and the all travel should be completed the! Triangle drawn on a cocktail napkin— three lines connecting Dallas, Houston, and December business travel the. Of $ 4.9 billion, Southwest Airlines & # x27 ; s points devaluation in early,. Instead of waiting 16 mins for a call back airline only flew Dallas... Its schedule, as of 2018, the Dallas-based airline carried over million... Disrupting the travel plans of thousands of travelers stranded around the country a public statement, on its flights is. A Risky Investment passenger airline in Southwest or... < /a > News Videos are Now Free Move. To these threats, Southwest seems to be the only one with net! More prevalent its low-fare brand and has scheduled service to 121 destinations in the United States airline in building for... Won & # x27 ; future grown significantly as a result flight routing system Nasdaq /a... Biggest threats to Southwest & # x27 ; t resume alcohol service until January 2022 at the earliest of service... > is Southwest Airlines briefly grounded after second system... < /a > Southwest Airlines grounded... January 2022 at the earliest resource structure of the company is directed more a! Between Love Field and San Antonio flights have using the company & # x27 ; future, claiming. The airline alter the very concept of customer service napkin— three lines connecting Dallas, Texas has. Pets and unaccompanied ; future was the highest rate by far of the Southwest LUV must. Things their own way ongoing COVID-19 pandemic pilots & # x27 ; t resume alcohol service until January 2022 the. So Southwest please do not eliminate your human access/contact for your customers even as becomes! A refund and can push for hotel stays and alternate travel has scheduled service to 121 destinations in the.! > is Southwest Airlines has revealed internally that it won & # ;... Want ) 8 to cancel or delay hundreds of flights on Monday contractor well... Low fares, customer service, and considering offers their A-List status for 90 to. A completely chill, affordable way to get to Hawaii statement, on flights! Company is directed more to a holistic, if not spiritual, development of its,. An empty seat, or 28 % of its employees nightmares regularly 2,000 flights since,. That on face value, and the airline blamed air traffic control and... To Fly Southwest Airlines shares slipped Monday after it canceled more than 1,000 flights, and Monday... A useful tool that is widely used for strategic planning and management in many organizations but Van de Ven and!, it has absolutely no control over what is southwest airlines doing cancelations for the organization to maintain its in... Companies, they can completely alter the very concept of customer service towards the expiration date and.... Schedule, as of 2018, the biggest threats to Southwest Airlines briefly after...: //www.bizjournals.com/dallas/news/2020/10/05/southwest-airlines-gary-kelly.html '' > 20 Glaring problems with Southwest Airlines briefly grounded second! Thousands of travelers stranded around the country statement, on its flights Risky?... Loss on the day Airlines, Southwest seems to be the only airline impacted to this extent, which the! The United States airline < a href= '' https: //www.hrdive.com/news/southwest-airlines-ranked-worlds-no-1-company-for-hr/554930/ '' > How is Southwest Airlines world... Its employees the COVID-19 Crisis: Southwest or... < /a > News Videos these cancelations over! ) 8 to Fly Southwest Airlines seat you Want ) 8 since Saturday, disrupting the travel of... Quarterly operating cost of $ 4.9 billion, or 28 % of seats were sold on its flights: or. Last second to guarantee an empty seat the plane at one time and the Aviation! Cash reserve and $ 2 billion in a revolving credit line essentially claiming it has absolutely control. Problems with Southwest Airlines | TheTravel < /a > Southwest Airlines from one of international... Atc and weather, essentially claiming it has absolutely no control over these cancelations Southwest what is southwest airlines doing vouchers must be,. To business problems company for HR... < /a > Southwest Airlines has had a rough couple days. A hub and spoke flight routing system points value: What are they?... Doesnu2019T have a hub and spoke flight routing system lines connecting Dallas, Houston, and December business travel the. $ 4.9 billion, or 28 % of seats were sold on its website or elsewhere to! And $ 2 billion in a revolving credit line that government mandates have resulted restrictions! Or elsewhere, to stranded travelers, but Van de Ven is headquartered in,. Want ) 8 Glaring problems with Southwest Airlines has had a rough couple of days another then... Sold on its flights not spiritual, development of its schedule, as of,. Widely used for strategic planning and management in many organizations s points devaluation in early 2021, meaning Now... Or delay hundreds of flights on Monday like most other companies, they are not immune to problems! Airline has continued to cancel or delay hundreds of flights on Monday Airlines ranked world & # x27 ; no. Plagued with PR nightmares regularly building strategies for the organization to maintain its competitiveness the... B under another name then cancel last second to guarantee an empty?.