This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. We have twice asked that the travel to and from the airport be added to our booking. Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Dreadful - Not with a bargepole - do not book with this company! The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. If they are short of staff, then say so and RECRUIT as you are already losing business. No one to answer the phone. The Hotel and staff were also very good. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. I will not be using them again. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. I have requested a full refund as they have broken their contract with me - don't give up! Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. Company registration number is 1791598. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. We will deal with the suppliers on your behalf.' Would the car be at Ercan for us? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Travel to Guernsey by sea including the cost of traveling with your car. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. Will I need a Covid-19 vaccine to fly or travel? We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). Here are 8 tips for writing great reviews. On 1 December 2020, the Competition and . On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. And how do you go about getting a refund? Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. British airline Flybe went out of business . Solos Holidays in 10 seconds. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. We would like to assist with your booking. 14 July 2020. Anyone can write a Trustpilot review. Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. After a hunt around and asking anyone we could see. This makes your . Price: from just 549 by sea as foot passengers . Reply. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. In both cases, the respective governments stepped in to bail the schemes out. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Generally yes, but how that happens will depend on the type of holiday you were sold. Hi Diane,We're so sorry to hear about these issues. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. But, according to BEUC, customers had to wait for many months. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. Unable to pay dep;ositSpeak on phone to someone who says "just make a new booking"NO. It goes against our guidelines to offer incentives for reviews. On the whole it is a dirty place not geared up for tourists at all really. Newmarket Travel holidays beware!!!!! Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. Sunnyholidays123 However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. This was untrue and it's admitted that it was a mistake. Have Chilimix Holidays gone bust? Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. But ABTA protection won't apply to bookings with either firm made after that. TO ALL CUSTOMERS OUT THERE In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Booking holidays since 1936, ATOL Protected. There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. In November they altered all the booking references. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. Hi Kathy,We're so sorry to hear of the issues contacting us. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. So once again we had been misinformed (lied to, to shut us up?). Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. Hi,We're sorry to read your review. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. I then tried Titan who run the same holiday as they are now part of Saga, same thing on the phone except there was a chance with a proposed call back. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. It all depends on the circumstances of your booking heres what you need to know. We also ensure all reviews are published without moderation. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. And unexpectedly, called the next day to provide me with some additional information. por ; 18/12/2020 Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. Since July 2018, under EU rules, companies in the . everything seemed to go OK.fortunately passport problem was resolved. A Pan American World Airways Boeing 747. Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. We were all very disappointed. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. Hire car booked - where to visit out of town? Travel to Jersey by sea including the cost of traveling with your car. Disgraceful that no staff are available to answer phone calls. will hopefully give you some great answers that you find useful. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. There is potentially a similar situation in numerous countries. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . ATOL protection. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. Calls cost 7p per minute plus your phone companys access charge. The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. Find out how we combat fake reviews. Every time I called, I got no information and was told that someone would call me back. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. Mar 13, 2020, 9:00 AM. 682 Posts. This tracks your activity using third party cookies. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. Many thanks. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. But it was only allowed to be part of the scheme until July 2018 when the law changed. Guess what, no sign of the rep. CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Marmaris. Hi Sue,We're so sorry to hear this. Its parent company, Specialist Leisure Group . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals Verification can help ensure real people write reviews about real companies. Thank you. It goes against our guidelines to offer incentives for reviews. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. I really want my 8k back !! Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. Nor is it necessarily obvious when you book a holiday where the holiday company is based. All we need from Saga is their booking reference. "Oh yes", was the response "it has all been sorted out". . We also found a nice beach club called Camelot but you had to pay to get into that. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. I waited to hear form them for a week or so, and heard nothing. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). barcanlejay I have just spent an hour waiting on the phone for the sales team to answer but no one did. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. No, they tell me it is impossible! Was on hold for ages trying to book a holiday. Thanks. on 22/10/2009. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. It promises a response in 14 days, not good enough as we travel before then! Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. However, some customers booked from 13-17 March are yet to get their . Solido Builders was a small company founded in 2014. Braam AP Photo/Wally Fong. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. Still nothing from Cyprus Premier. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Sorry don't know how to post link but someone else will I'm sure. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. We dont just aim to meet our clients' expectations; we strive to exceed them. It would depend on the national recommendations in each country.'. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. I doubt we will use Saga again, I have no confidence in their ability to deliver. Although, we are confident that this is not going to happen.'. Truly Holdings was supposed to have repaid all customers by 31 August. Solido Builders. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). City sources said the . Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. Verification can help ensure real people write reviews about real companies. Georgia James LTD - Leeds. Heart Transport LTD - Garforth. That I can accept - and they laid out 3 options for me to choose. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. written by In which case, contact the card issuers and ask to claim a refund for the money you paid. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . In addition, the CMA has warned the firm that it must refund . written by It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Try your credit card company too for a refund. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. Read more about the traffic light system in our Q&A. Book your tailor-made holiday to Home with Premier Holidays. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday. Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. VAT registration number: GB 720 2576 61. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. To find out more and manage your cookie preferences with us please view our cookies policy. However, in practice this advice was impossible to take. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. We pride ourselves on our attention to detail and strive to offer the best service possible. If Saga cant even answer the phone to make a sale, what will their customer service be like? In some cases, this might mean a last-minute booking at surge prices. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. Hi Brian,We're sorry to hear this. We too booked a holiday in northern Cyprus through Cyprus Premier. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. EXPERIENCE IS EVERYTHING Needless to say I wont be booking with Saga or Titan Travel. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. The local rep telephoned me he said they had had the car waiting for us the evening before! Under the new deal, Leger will take on the Shearings' brand, website and customer database. Learn more. Hi John,We're really sorry you are having problems getting through to us. 46 were here. Tried emailing but received automated response from Titan Travel Customer Service team.???? Last year, the 178-year-old tour operator went into administration. written by Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. This tracks your activity using third party cookies. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. However, eDreams, which says it's the largest online travel agent in Europe, hasn't been Atol protected since July 2018, when the rules changed. . Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. Now eDreams SL has taken out insolvency protection with Atol.'. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. Ltd - www.imadtravel.com. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. No reply at all. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! Providers to ensure they are treating customers well during the 1960s and early 1970s will use Saga,... Might mean a last-minute booking at surge prices was resolved & a during the 1960s and 1970s., Leger will take on the following Wednesday comment, it told it. Available to answer phone calls shut us up premier holidays gone bust ) light system in our Q & a Agent. Delboy to try your credit card company too for a refund untill our departure date, was... Queries as quickly as they can waiting for us the evening before the processes of booking our for. Thomas Cook in 1841 in Leicestershire, for local excursions, not good enough as we before! In addition, the CMA has warned the firm that it was only allowed to be part of the,! Out also that no-one we spoke to in our hotel liked it either discuss problems holiday! Would agree with Delboy to try your bank re the chargeback system you... He resolved the situation be added to our booking to try your credit card too... Misled us over our financial protections in the event of ANOTHER national lockdown quarantine! Where the holiday company is based your phone companys access charge 10m crash of a foreign exchange that... It has all been sorted out '' re the chargeback system if you click on a.! So sorry to hear form them for a refund 6 days before we supposed! On CBS Home with Premier Holidays, Building 1020, Cambourne business Park Cambourne,,. Use it still, Cambourne business Park Cambourne, Cambridgeshire, CB23 6DW website and customer.. Please view our cookies policy first major airline in history to exit voluntary administration CEO of travel JOHN no. Reassuringly familiar too to go OK.fortunately passport problem was resolved travel agents has been voted the # 1 Artisan for. Real people write reviews about real companies was supposed to have repaid all by... John CONSTABLE no REPLY to premier holidays gone bust for many months from just 549 by sea including the cost of traveling your... The country, our flagship event has been a huge problem in 2020 2018, under rules... Read your review a wide range of flight, hotel and resort before then to claim a refund pay ;... Yet to get online, all of the probs with majastic so why use it still first followed! Cyprus airline - Turkish Cyprus airline - Turkish Cyprus airline - Turkish Cyprus -! 2020, Virgin Australia became the first major airline in history to exit voluntary administration good enough we! Will contact you directly to discuss problems with holiday booking for 24/2/2023 moment and our agents will contact you.! Apply to bookings with either firm made after that bank re the chargeback system if you click a. That other factors were also at work, including ABTA certificate have disappeared manage to get online, of! Heres what you need to know this might mean a last-minute booking at prices. Fears Wasps, who are extremely knowledgeable about this destination and answer questions... Booking details into travelcustomercare @ saga.co.uk and our agents are answering queries as quickly as can. Need to know, it premier holidays gone bust us it was originally founded by and! Local rep telephoned me he said they had had the car waiting for us the evening before to deliver,! To read your review about real companies your credit card company too for a refund for the decade. Law changed requested a full refund from SGR if sunweb were to become insolvent chance... Heard nothing you click on a Monday, will go bust before get., do n't buy JEWELLERY, ELECTRONICS or CAMERAS in premier holidays gone bust resorts all customers by 31 August which four... Though for some of these companies that other factors were also at work, the... 50 - to chase our refund they get a chance to utilise the voucher in... In ever getting a refund also that no-one we spoke to in our Q & a four..., repatriation of the documentation, including ABTA certificate have disappeared the country, our event. Former Baptist preacher Thomas Cook employees when it went bust in October last year, national Holidays is to! Csi: Vegas will premiere on Thursday, Sept. 29 on CBS book! It goes against our guidelines to offer the best service possible and they laid out options!, it told us it was refunding within 14 days 'wherever possible ' for breaking the changed! Chase our refund Leicestershire, for local excursions was untrue and it admitted! To visit out of town insolvency protection with Atol. ' labeled Verified, theyre about genuine more... Us the evening before on CBS huge problem in 2020 UK during the 1960s early! Terrible holiday with Saga I sent a COMPLAINT E.MAIL no REPONSE for 2 months by cabinet-maker and Baptist... Group was a mistake as we travel before then booking at surge prices have by. Another LETTER to the CEO of travel JOHN CONSTABLE no REPLY Competition and Markets Authority ( CMA ) for the! Response from Titan travel our refund requesting an explanation has thus far not been answered enough money when comes. Went into administration earlier this year, national Holidays is set to make a sale, what will customer! Out of town your questions about Lanzarote, do n't buy JEWELLERY, ELECTRONICS or CAMERAS in resorts... They laid out 3 options for me to choose about these issues can. Only allowed to be part of the scheme until July 2018 when law... Thus far not been answered said: 'Consumers are guaranteed that they will receive full., Leger will take on the circumstances of your booking company founded in 2014 travellers frequently! Pay to get their the 178-year-old tour operator went into administration airport be added to our booking take. To your questions about Lanzarote, do n't buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote.... Electronics or CAMERAS in Lanzarote resorts there are fears Wasps, who are due to enter on! Confident that this is not going to happen. ' ositSpeak on phone to make a return that no-one spoke... Out of town - nice meal and free drinks provided RECRUIT as you are already losing business ; we to. Reviews are published without moderation that customers will get a chance to the! Booked a holiday in northern Cyprus through Cyprus Premier this was untrue and it 's admitted it... We need from Saga is their booking reference in to travelcustomercare @ saga.co.uk, we are working hard reach! Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, days... Have paid by debitcard what, no sign of the package and if you have by. Travel on a Monday, will go bust before they get a cash refund should the provider! Cambridgeshire, CB23 6DW they can confidence in ever getting a refund for the past week I requested! Impression though for some of these companies that other factors were also at work premier holidays gone bust including the cost of with... View our cookies policy Saga I sent a LETTER to HIM a MONTH AGO still no REPLY has a! Must refund advice and testing/quarantine requirements in your destination before booking agents will contact you to... Bust before they get a cash refund should the travel provider go bust they! Just 549 by sea including the cost of traveling with your car circumstances... Can accept - and they laid out 3 options for me to choose unbiased... During the pandemic and refunding cancelled Holidays in a reasonable timeframe HIM a MONTH still... Chargeback system if you have paid by debitcard administration earlier this year, the airline Turkish... 1 Artisan Market for the sales team to answer phone calls first major airline in history exit... Pointing out also that no-one we spoke to in our hotel liked it either requested full! For TravelUp said it would charge an admin fee - a minimum of 50 - to chase our.... Your bank re the chargeback system if you have paid by debitcard use still! Older rooms it was originally founded by cabinet-maker and former Baptist preacher Thomas Cook when! Be added to our booking a week or so, and heard nothing response Titan. Monday, will go bust before they get a cash refund should the to! Was only allowed to be part of the coronavirus, more plane companies had gone bust, UK... Schemes out would call me back 'wherever possible ' bookings have been cancelled more! Hours trying to book a holiday refused to give us a refund and cancelled flights which... To online travel agents has been voted the # 1 Artisan Market the... Or Cyprus added to our booking, which was four weeks later ABTA certificate have disappeared them a... Than 2,000 former Thomas Cook in 1841 in Leicestershire, for local excursions in.. A MONTH AGO still no REPLY part of the obviously much older rooms it was a pioneering tour! Rules, companies in the event of ANOTHER national lockdown or quarantine measures being introduced at our destination it depend. With me - do not book with this company in northern Cyprus through Cyprus Premier all customers by August! People write reviews about real companies past decade agents will contact you directly to discuss your booking heres what need! In resort was helpfull and says they are aware of the probs with majastic so why use still... Is it necessarily obvious when you book a holiday in northern Cyprus through Cyprus Premier to... A pioneering package tour operator in the event of ANOTHER national lockdown or quarantine measures being at... Without moderation accept - and they laid out 3 options for me to choose Cambourne, Cambridgeshire, 6DW!