Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Im not quite sure whether to not add journeys from my trip to our passes. Choose how many adults and children are traveling in the group, and click Send to get to the search results. WebBook train tickets worry-free with the Italian train travel specialists. WebHow to activate? When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? Be sure to read about the e-tickets they offer so you know what youre getting before you buy. just install Trenitalia and Italotreno's apps and buy the tickets while going to the station. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. I cannot find the trips purchased. Within what limit can I use my only train pass to Milano? To make the online purchase of your season ticket, follow this procedure: 1. Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Trains in Italy are primarily run by Trenitalia. Different rules apply for promo Passes. Changes, refunds or class and service upgrades cannot be made. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Look on the left of the screen and youll see a search box with the word Ticket at the top. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. You can request an invoice during purchase by selecting the relevant option on the Payment page. Can I ask for the invoice if I purchase using the Trenitalia app? Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. Select Profile & system > Settings > System > Console info. WebWelcome to Montenaire! You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. Assistance for travelers with disabilities. The columns underneath should be self-explanatory, with a few little notes. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. Purchase available from Thursday of the week before. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. We have accommodations in all the cities that we are travelling to on specific dates. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. How else can I purchase / renew an electronic season ticket? Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Account. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. . Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Best answer by rvdborgt 5 July 2022, 22:43. This means all stations, and the search results are likely to show the main station first or most often. How can I buy/renew my season ticket online? No. The age limit for that is the day of their twelfth birthday. , Note: Shipping and Pass Protection* costs are non-refundable. If trains regularly sold out they would be useless. Just have a look at tomorrow on Trenitalias site. Only you and moderators can see this information. Everything you need to do with Trenitalia can be done through the app. With Trenitalia, the stuff youll need to use is well-translated. . Non riesco ad acquistare/rinnovare online, come mai? click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. Contact E-PASS. Please read all answers above. Reset and keep my games & apps. Select the Pass you wish to request a refund for. Is my one-way ticket issued by Trenitalia valid? We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Dodo code will be sent via DM. If you have purchased through registration, you will find your trips inside the "My Trips" section. 110. (we are travelling in 1st class - Italy flexipass 8 days in 1 month). If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. For trains that need reservations you need to buy ADDITIONAL reservations. Does the multi-day ticket have an expiration date. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. These passes must be accompanied by the IO VIAGGIO card. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. You will be redirected to Trenord e-Store. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. Keep in mind, adding to the app the trip/train is not a seat reservation!. I did not purchase using my account number. Give a reason why you're requesting a refund and click the button Get return number.. If you decide to write in the date yourself, remember to put the day, then the month, then the year. There are a multitude of ways of getting these reservations but get them you must. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? Island is about 75% completed, with a lot of fun hidden gems! Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. You'llneed to pay a small exchange fee of 15 per Pass. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. If they are, the refund is subject to the policy of the relevant railway company. in either direction, on the route indicated. Magnetic, paper form, or rechargeable tickets on Chip on Paper. Please note that Plusis notalways for sale for each Pass type. Ticket digital use in The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Help the next person who has this issue by indication if this reply solved your problem. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Following Friday morning train to Fukuoka. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. However, costs for Plus are non-refundable. Ill try to help the first couple of people or until I run out of things to give. You'llget an 85% refund the amount you get is based on the price of your Pass (we charge a 15% cancellation fee)., How much is the refund with Plus? Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. How can I retrieve the ticket? Here is information about how to make reservations for Italian day trains. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. Adults: 29 euro. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Youcannotapply for a refund or exchange onceyou'vestarted to use your Pass. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. Im so glad youre finding the site useful, Carmen! i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Log into your account. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. Press the Xbox button to open the guide. Proceed to payment. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). Your daughter will need a Youth Pass There is no need to select the origin or destination of your trip. Please try again in a few minutes. Bookings issued through the Pass may only be used by Pass registered holder. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. When Im on Trenitalia site I can choose seats and car. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. So, if you are logged in at the time of change, you must first log out. Thanks again! No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. Confirm the renewal of the last subscription loaded on that card, 4. I am looking at buying a pass for 7 days. Gli abbonamenti cartacei venduti da altre aziende di trasporto sono abbonamenti integrati come IVOP, IVOL e Trenocitt e continueranno ad essere validi a bordo dei treni Trenord. In the STIBM area it is necessary to tap & go to start the validity of the ticket. Remove the Pass, and then change the currency on the website header. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Here our staff will load your card manually. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. Illinois Virtual Tollway Interactive Map The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. Start on the English version of Trenitalia. For more information, see Install Hyper-V Server. WebBring the pass to the train station's ticket office for an official validation. Nei punti vendita autorizzati saranno ancora in vendita gli abbonamenti cartacei? Thanks! IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. Mese in corso di validit of 1pm select Profile & system > Console info or,. 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