I don't normally like to complain about any company unless I really really experienced something horrible. Voxya helps in identifying issues in your product or services. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. He said, "I am the last manager that will be contacting you. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. This may work, but, without purchased insurance, this investigation wont yield anything. Thank you very much once again to get my refund in just 8 days! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Shipping methods and pricing Consumers are searching competent & affordable lawyers to resolve consumer complaints. And the other box has been refunded, just not the other box with the 6 items. Will this work even though I paid with my checking account instead of a credit card? It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. Cookie Notice Sorry, this post was deleted by the person who originally posted it. Zara Intidex - Delivered incomplete product and now not doing refund When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. Mailing Address: I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given A place to ask simple legal questions, and to have legal concepts explained. I have called them. Reviews (0) Register or Use a social log in . Read Less. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Read more It is important to find out the real reason why that mistake occurred and take corrective actions. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Dispute it with your credit card company. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. I would have loved a "signature confirmation" option. When my boyfriend got home, I called on his phone and got another agent. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Please help! Been over * months, havent received the refund of **** for the return of goods. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. On 9/10, I gave them a call because I hadn't received the package yet. here It is important to find out the real reason why that mistake occurred and take corrective actions. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Order status. MissionStatement We are keen to save our environment from any harm. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. This is the process of transferring a required image from a plate or cylinder onto a substrate. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Quality is which satisfies the customer. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. **, *** has been delivered to some named Vijay Meena. Zara How much does Zara delivery cost? I called Zara, they said they will investigate, they then sent me an email with a blurry picture . All rights reserved. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. resolve consumer complaints they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. Has The Font On Louis Vuitton Items Changed Over The Years? Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Everyone has a boss. Closed. On the 25th, an email arrived asking for a delay till the 29th for delivery. ", Resolving customer complaints are important to succeed in business. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. Resolution Demanded: Copyright 2023 AfterShip. I ordered a parcel from Zara to a different shipping address. I truly had enough, and I will be #boycottZara. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. Open. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. Resolution Demanded: Discover short videos related to zara package delivery on TikTok. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. They called me back, said they finally concluded their "investigation", and that the money would be refunded. You should check our detailed article on how brands should caringexecutive 6 yr. ago All trademarks, product names, logos, and brands are property of their respective owners. Shipping and order status. You can take action based on time, type or urgency. All trademarks, product names, logos, and brands are property of their respective owners. I called Zara to let them know that was the building door not my front door, they said they will get back to me. I placed a return before or on January **, ****. First, you must have filed a police report within 48 hours of the package being stolen. EDIT: Thanks for all the help and advice, folks! Sync data from ZARA emails Closed. It is now clear that my parcel has been stolen. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Extrusion is a process used to create objects of a fixed cross-sectional profile. So I waited and waited up until the delivery date expired. Isn't the company that's shipping the product responsible for getting the product to the customer? It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Please do contact us if you have any questions regarding your privacy or any other issue. I'm the person who doesn't like hassle and just say " Let it go, Let it go". Unfortunately, I didnt pay with a credit card. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Infact consumer complaints are opportunities to build trust and long-term The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Closed. Zara charged us higher than the MRP of the product. And I received my parcel on ** itself. The complaint has been investigated and resolved to the customers satisfaction. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. The item was supposed to picked up within **-** hours. Closed. relationship with customers that can turn customers into Brand advocates. It is important to find out the real reason why that mistake occurred and take corrective actions. Can I contact Zara and demand a refund? They ask me for tracking number, which shows it had arrived. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! I would look into that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Zara Intidex - Zara Refund Issue Look around the delivery location for your package. File online consumer complaint from any state or district. Infact consumer complaints are opportunities to build trust and long-term I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. Voxya does not provide legal advice and does not create an attorney-client relationship. We often link to other websites, but we can't be responsible for their content. New comments cannot be posted and votes cannot be cast. We automatically get the order and shipment information from your Gmail. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. I was on hold for almost 1 hour and 30 minutes. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No, there is nowhere further you can escalate it. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. "I am the last manager that will be contacting you. Closed. However, If you need legal advice, please contact an advocate for legal advice directly. She told me she's sorry, there's nothing else they can do, and she's closing the case. Press J to jump to the feed. **, *** has been delivered to some named Vijay Meena. What do I do? You will have to make a claim with Fedex. It is no secret that online shopping can be risky. Don't really see why, they tried to help you here. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . You can take action based on time, type or urgency. You should check our detailed article on how brands should Precise delivery is 5.95. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. For more information, please see our Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Voxya does not provide legal advice and does not create an attorney-client relationship. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. almost two months and i havent received my refund. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. No, that isn't there responsibility. Closed. Print the label you receive via email and place it on the top of the package. They ask me for my number trademarks, product names, logos and... Not provide legal advice, please contact an advocate for legal advice and not! 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