Reach Out to Us Get technical support or send us an inquiry. 4 min read, 26 Feb 2023 Is there way to change Backup number of Versions? 5.3 No Additional Terms. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Copyright 2023 Synology Inc. All rights reserved. Create an account to follow your favorite communities and start taking part in conversations. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Please enter the code below to proceed. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Does Synology provide warranty for software/firmware bundled with NAS? Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We recommend you to back up the important data periodically. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Customer can only choose either of the optional services. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Your location was changed successfully. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. The table below provides you an overview of the current support status of all our products and accessories. Extended Warranty Plus provides a seamless support process. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. News, discussion, and community support for Synology devices, Press J to jump to the feed. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. This might take a few minutes. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. The price for this service will be calculated based on the model and the region you register it for. Showroom number 11, Dr. Fernandes Building Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Find the add-on packages available in Package Center. 5.5 Dispute Resolution. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Product Name Find your Synology product Product Availability Generally Available PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Al Ghubaiba ( Green Line). Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. protecting critical assets, and sharing files across different platforms. Product Name Find your Synology product Product Availability Generally Available THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). How to I check if it is still under warranty? The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. While trying to add a DDNS, I see I need to have a Synology.me account. Added on Aug 22 2011. 1 You will need to present the receipt or invoice as proof of purchase. Click the Start button to go over a 4-step wizard process. If you didn't receive the code, please check your spam folder. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. . Synology devices are engineered with quality components and built to last. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. If you cannot provide proof of purchase, the device manufacturing date will apply. No, your warranty is effective from the original date of purchase and region where you bought it from. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. However you can do a CSI. Discontinued: The product is no longer manufactured. 2 Year Warranty: Means 2 Year straight replacement. ssps 3 yr. ago If you didn't receive the code, please check your spam folder. I'm trying to configure my NAS to be monitored in my Synology Account. Standard Warranty claim lead time is 10 working days. We offer a tech refresh for older devices. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Product Registration and Extended Warranty. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Customized By. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. 2 Follow step 1 of the Install Drives section to open the case. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 4 comments. Limited: Only security updates will be provided. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Check the warranty period of your Synology product, Return the defective product to where you purchased it. At the moment not all models are supported. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Receive a replacement unit before sending in your current one. Find the documents and files for your Synology product. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Find the documents and files for your Synology product. Discontinued: The product is no longer manufactured. Find the compatibility list for drives, USB devices, and network peripherals. 5.4 Applicable Law. DSM/SRM/Firmware Update: Your phone number was verified successfully. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Copyright 2023 Synology Inc. All rights reserved. Additional accessories, including hard drives and RAM modules, are not covered. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. If my data stored on Synology are missing, can I ask Synology to recover my data? The old devices can be converted into offsite storage devices that provide an additional copy of the data. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Infrastructure security 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Verification code. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. A strong password helps prevent unauthorized access to your Synology Account. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Additional details on the plan's features and availability can be found on the official web page. Product Warranty: We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Full: Firmware and software updates will be continuously provided. 3.6 Disclaimer of Warranties. Find the add-on packages available in Package Center. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Generally Available: The product is still in production and available through retail channels or partners. Just check the logs of the Synology NAS. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. ), their current status, and their expiration date. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. On April 7th, Synology announced a new service called Extended Warranty Plus. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. there is not a way to check the warranty. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. The total cost will be confirmed during the registration process. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Firmware and software updates will be confirmed during the registration process cover and the region you it... Is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received synology warranty check! E.G., QuickConnect ) in China afterward, you can purchase the QNAP Extended Warranty Plus either from the interface... 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